GENERAL

Where is my order?

After placing an order, you will be sent an order confirmation via email. Once your order has been shipped from our dispatch you will receive a shipping confirmation email that includes all your tracking details, enabling you to keep an eye on your packages delivery progress and whereabouts.

If you have your tracking number, you can track your order here. (link to: https://auspost.com.au/parcels-mail/track)

What happens if an item is no longer available?

Due to the exclusivity and uniqueness of some of our products, they are available only in very limited quantities. It is because of this we cannot always guarantee their availability. If for some reason an item/s that you have ordered has become unavailable, we will notify you by email. This email will include a few options, like alternative colours that may be available, to be placed on a waiting list if a restock is occurring soon, or a refund for that item/s.

Do you offer price matching?

We do not offer price matching. We do endeavour to keep our prices as reasonable as possible. Our prices include GST.

IN-STORE PURCHASES

How long do I have to return an item purchased in-store?

With instore purchases we offer an exchange only within 7 days of purchase. We do not offer a refund for change of mind.

ONLINE PURCHASES

When will my card be charged?

Your credit card is charged at the time of your purchase. You should receive an email from our payment provider confirming your order and payment amount.

Why was my order unsuccessful?

Your order may have been unsuccessful due to reasons relating to your credit card. Please contact your card issuer to resolve any issues, and contact us for further assistance.

I didn’t receive an order confirmation, was my order successful?

If an error was made when inputting your email address, we will not be able to send through any correspondence regarding your order. If you do not receive a confirmation email, please get in contact with us as soon as possible to ensure that your order has been received and we have your correct details.

I have entered the wrong shipping address, what do I do?

If when reading your confirmation email and you realise that you have entered the incorrect shipping address, please contact us immediately. Unfortunately, once it has left our dispatch facility we are unable to adjust your shipping address. We are not liable for any lost orders or additional charges, when provided with incorrect shipping details. In addition to this Hunt Leather is not responsible for any supplementary fees incurred upon re-shipping purchases to the customer. In these cases, the customer is responsible for all shipping costs with returned packages due to failed delivery.

How long do I have to return an order?

You have 10 days from the delivery date to initiate your return for a refund or exchange.

I received the wrong item or colour, what do I do?

If you receive an incorrect item or colour, please contact us immediately. In general, when incidents like this occur you will be asked to either send the incorrect item back, where we will refund you the cost of return postage (you will be asked to provide a copy of the postage receipt), or you can also exchange this piece for the correct item in one of our stores.

Can I use a gift voucher or credit note online?

At this stage, we are unable to honour gift vouchers or credit notes on our online store. These can only be used in one of our stores or via a phone order.

DOMESTIC SHIPPING

Where is my order?

After placing an order, you will be sent an order confirmation via email. Once your order has been shipped from our dispatch you will receive a shipping confirmation email that includes all your tracking details, enabling you to keep an eye on your packages delivery progress and whereabouts. If you have your tracking number, you can track your order here. (link to: https://auspost.com.au/parcels-mail/track)

How do I track my order online?

Upon your order being dispatched you will be sent a shipping confirmation email which will include all your tracking details. Your tracking details will enable you to keep an eye on your order’s whereabouts and progress. If you have your tracking number, you can track your order here. (link to: https://auspost.com.au/parcels-mail/track)

How much is shipping?

Standard Shipping We offer $10 standard shipping Australia wide. We ship via Australia Post Registered Post E-Parcel, which requires a signature upon delivery, so we recommend delivery to an address that is attended during business hours. Express Shipping We offer express post shipping for a flat fee of $25 and $35 for large suitcases, Australia wide. This service is offered by Australia Post and is only valid if the order is placed before 1PM AEST or 11AM AEST for luggage.

Can I make a change to my order?

You have until the time of dispatch to change or amend your order. After this time, it becomes the customer’s responsibility for any additional costs for return shipping and re-shipping if it is required. If you would like to change your order, please get in contact with us as soon as possible.

How long will it take for my order to arrive?

Once the order and stock availability are confirmed, items are shipped within 48 hours. Delivery times vary and once the package is dispatched we are not responsible for any delays that may occur. Standard Shipping Items should be delivered within 3 – 5 business days, unless being sent to remote and some regional areas. Parcels to Western Australian and the Northern Territory can take between 4 – 9 business days to be delivered. Express Shipping Express shipping is expedited quickly and in some instances, qualify for next day delivery. To see if your postal address is within the Australia Post Express Post Network, click here. (link to: https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia) However, we recommend allowing 1- 3 Business Days, especially when living in Western Australia.

What happens with returned packages or failed deliveries?

In cases where packages are undeliverable due to an incorrect address, refusal pay duties and taxes, multiple failed delivery attempts, or failure to collect, Hunt Leather is not liable for payment of return shipping costs levied by the carrier company (this also includes unpaid customer duties and taxes). In addition to this Hunt Leather is not responsible for any supplementary fees incurred upon re-shipping purchases to the customer. In these cases, the customer is responsible for all shipping costs with returned packages due to failed delivery.

INTERNATIONAL SHIPPING

Do you ship internationally?

Yes we do!

Please note however that some brands allow us only to ship within Australia and New Zealand. 

Are duties and taxes included?

Duties and taxes are not included within the final purchase price and are payable, by the customer, upon delivery. We are not liable for any unpaid customs duties or taxes.

NEW ZEALAND SHIPPING

All items shipped to New Zealand is are done so via Australia Post International Air. We endeavour to ship every order a quickly as possible, however some delays can occur. Please allow an additional 1 to 2 business days for processing times.

 

Can I make a change to my order?

You have until the time of dispatch to change or amend your order. After this time, it becomes the customer’s responsibility for any additional costs for return shipping and re-shipping if it is required. If you would like to change your order, please get in contact with us as soon as possible.

I have entered the wrong shipping address, what do I do?

If when reading your confirmation email and you realise that you have entered the incorrect shipping address, please contact us immediately. Unfortunately, once it has left our dispatch facility we are unable to adjust your shipping address. We are not liable for any lost orders or additional charges, when provided with incorrect shipping details. In addition to this Hunt Leather is not responsible for any supplementary fees incurred upon re-shipping purchases to the customer. In these cases, the customer is responsible for all shipping costs with returned packages due to failed delivery.

What happens with returned packages or failed deliveries?

In cases where packages are undeliverable due to an incorrect address, refusal pay duties and taxes, multiple failed delivery attempts, or failure to collect, Hunt Leather is not liable for payment of return shipping costs levied by the carrier company (this also includes unpaid customer duties and taxes). In addition to this Hunt Leather is not responsible for any supplementary fees incurred upon re-shipping purchases to the customer. In these cases, the customer is responsible for all shipping costs with returned packages due to failed delivery.

RETURNS

How long do I have to return an online order?

You have 10 days from the delivery date to initiate your return for a refund or exchange. Please note that all returned/exchanged items must fit within our returns policy requirements.

What will it cost to return my order?

The only cost of your return is the price of return postage.

Can I return or exchange my item/s instore?

You can return/exchange any item you receive instore. Simply take the item and the tax invoice to your closest location. In instances of a refund we do not refund for cash and require the same card used for the original transaction. All items returned in store must fulfil the returns policy requirements.

What are the returns policy requirements?

We reserve the right to decline a return or exchange request if the returned merchandise does not meet our standards. All returned items must be unused, unworn and in original condition. Where provided, all original packaging is to accompany the merchandise – including but not limited to boxes, dust bags, authenticity and care cards – must be included and returned. Items received that do not meet these standards will be sent back to the customer at their own cost.

REPAIRS AND WARRANTIES

What is Hunt’s Warranty?

Hunt warrants to the original purchaser that our products will be free from defects in materials or workmanship for two years from the date of the original purchase. Our warranty does not cover damage that result from misuse or abuse of the product, including damage caused by airlines or other carriers, nor does it cover normal wear and tear or ordinary cosmetic damage, such as abrasion, scratches or fading. The warranty also does not cover incidental or consequential damage, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.

What about other warranties?

Many of our suppliers have their own comprehensive warranties. We act as agents on behalf of all our suppliers, taking care of repairs from all around the world. However we are generally bound by their warranties and their parts availability and repair guidelines.

What do I do if an item is faulty?

Goods are considered faulty if they are received damaged or where a manufacturing fault occurs. Items that are damaged as a result of wear and tear, or via baggage handlers are not faulty. If you think your item is faulty please get in contact with us.

What about damage in transit?

If your luggage is damaged during transport, please contact your airline or respective carrier immediately.

What do I do if I want something repaired?

If you have an item purchase with us, or manufactured by one of our brands, that you would like repair please get in contact with us. Alternatively, you can take this item into any of our locations. From there we take the item to be assessed by our repair technicians, who will get in contact with you in regards to the best course of action in getting this piece repairs and/or any costs that might be involved.

Is there a fee for repairs?

Repairs that are covered under warranty or those of our suppliers will be completed at our expense. If we determine that a repair is not covered by warranty, we will send you an estimate for the cost of repairing your product. You can then contact us to authorise the repair or ask us to return the product without repairing it.

How long will repairs take?

Turn around time on repairs depends on the volume of work we are handling and the availability of parts and the nature of the repair. In many cases, the part may have to come from the supplier, and may even be made to order. We are also dependent on the volume of work at some of our repair partners.

Who can I contact?

If you have any questions please contact us, either by contacting the store noted on the service record or by email to service@huntleather.com.au

CARE INSTRUCTIONS

How do I care for my purchase?

Each brand will have different recommendations as to how to care for your purchase. If you would like specific instructions as to how to care for your particular item, please do not hesitate to get in contact with us.

PRE ORDER SALES

These Pre-Order Terms and Conditions (“Terms”) govern the placing of pre-orders ("Pre-Order") with HUNT (“we”, “ us”, or “HUNT”) for our products and other accessories and other brands sold via HUNT  ("Products"). Please read these Terms carefully before submitting your Pre-Order of any HUNT Products. By submitting your Pre-Order, you agree to be legally bound by these terms.

1. Pre-Order Reservation

When placing a Pre-Order for HUNT Products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. HUNT shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to sales@huntleather.com.au

You acknowledge and agree that HUNT may decline or delay reservations to avoid oversubscription or as it deems appropriate, provided that we will make efforts to inform you within four (4) weeks of our receipt of your Pre-Order, and that you will be entitled to a full refund of the purchase Price.

2. Payment

You will be charged the full Price of the Products at the time of placing the Pre-Order. If HUNT is unable to commence shipping the Products on or before the one-year anniversary of your placing the Pre-Order, HUNT shall process a full refund to you. Your placing of a pre­order constitutes your express agreement to HUNT of charging the full Price of the Products at such time.

3. Priority

HUNT will supply products according to the order in which the Pre-Order is received. This position does not imply receiving a particular number associated with your Products. If you cancel or forfeit your reservation in accordance with the terms of this Agreement, your position will be taken by the next person on the Product reservation list. Notwithstanding the foregoing, you acknowledge and agree that we may need to build and use Products for a variety of purposes, such as in-house and third-party testing, evaluation, and display prior to fulfilling Product reservations.

4. Delivery Schedule

Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and HUNT does not represent or warrant that it will be able to ship the Product by the estimated date.  As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, HUNT is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your reservation as provided for in Section 6 below.

5. Price

If the Price drops after you have pre-ordered, we will refund you the difference. If the Price goes up, your order is secure at the low Price. The Pre-Order Price is valid from the moment you place the Pre-Order right up to 10 days after you receive the item. To claim a refund for the difference, email us at sales@huntleather.com.au

6. Cancellation

You or HUNT may cancel this reservation by terminating the Pre-Order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price without interest. If HUNT cancels your reservation you will receive a full refund of the purchase Price without interest (and you will not pay any processing fee).

7. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WILL HUNT BE HELD LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT. IN THE EVENT HUNT IS HELD LIABLE FOR ANY DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE THE FULL REFUND OF YOUR PURCHASE PRICE WITHOUT INTEREST.

8. Terms and Conditions of Sale

The purchase of the Products is subject to additional terms and conditions provided by HUNT, please refer to our standard online terms of sale.