Exchanges & Returns
How long do I have to return an item purchased in-store?
With instore purchases we offer an exchange only within 7 days of purchase. We do not offer a refund for change of mind.
When will my card be charged?
Your credit card is charged at the time of your purchase. You should receive an email from our payment provider confirming your order and payment amount.
Why was my order unsuccessful?
Your order may have been unsuccessful due to reasons relating to your credit card. Please contact your card issuer to resolve any issues, and contact us for further assistance.
I didn’t receive an order confirmation, was my order successful?
If an error was made when inputting your email address, we will not be able to send through any correspondence regarding your order. If you do not receive a confirmation email, please get in contact with us as soon as possible to ensure that your order has been received and we have your correct details.
I have entered the wrong shipping address, what do I do?
If when reading your confirmation email you realise that you have entered the incorrect shipping address, please contact us immediately. Unfortunately, once it has left our dispatch facility we are unable to adjust your shipping address. We are not liable for any lost orders or additional charges, when provided with incorrect shipping details. In addition to this Hunt Leather is not responsible for any supplementary fees incurred upon re-shipping purchases to the customer. In these cases, the customer is responsible for all shipping costs with returned packages due to failed delivery.
How long do I have to return an order?
You have 14 days from the delivery date to initiate your return for a refund or exchange.
I received the wrong item or colour, what do I do?
If you receive an incorrect item or colour, please contact us immediately. In general, when incidents like this occur you will be asked to either send the incorrect item back, where we will refund you the cost of return postage (you will be asked to provide a copy of the postage receipt), or you can also exchange this piece for the correct item in one of our stores.
Can I make a change to my order?
You have until the time of dispatch to change or amend your order. After this time, it becomes the customer’s responsibility for any additional costs for return shipping and re-shipping if it is required. If you would like to change your order, please get in contact with us as soon as possible.
What happens with returned packages or failed deliveries?
In cases where packages are undeliverable due to an incorrect address, refusal pay duties and taxes, multiple failed delivery attempts, or failure to collect, Hunt Leather is not liable for payment of return shipping costs levied by the carrier company (this also includes unpaid customer duties and taxes). In addition to this Hunt Leather is not responsible for any supplementary fees incurred upon re-shipping purchases to the customer. In these cases, the customer is responsible for all shipping costs with returned packages due to failed delivery.
How long do I have to return an online order?
You have 14 days from the delivery date to initiate your return for a refund or exchange. Please note that all returned/exchanged items must fit within our returns policy requirements.
What will it cost to return my order?
The only cost of your return is the price of return postage.
Can I return or exchange my item/s instore?
You can return/exchange any item you receive instore. Simply take the item and the tax invoice to your closest location. In instances of a refund we do not refund for cash and require the same card used for the original transaction. All items returned in store must fulfil the returns policy requirements. Please note: Hunt and RIMOWA pieces cannot be returned to Longchamp stores.
What are the returns policy requirements?
We reserve the right to decline a return or exchange request if the returned merchandise does not meet our standards. All returned items must be unused, unworn and in original condition. Where provided, all original packaging is to accompany the merchandise – including but not limited to boxes, dust bags, authenticity and care cards – must be included and returned. Items received that do not meet these standards will be sent back to the customer at their own cost.
Can I use a gift voucher or credit note online?
At this stage, we are unable to honour gift vouchers or credit notes on our online store. These can only be used in one of our stores or via a phone order.