Warranties & Repairs
What is Hunt’s Warranty?
Hunt warrants to the original purchaser that our products will be free from defects in materials or workmanship for two years from the date of the original purchase. Our warranty does not cover damage that result from misuse or abuse of the product, including damage caused by airlines or other carriers, nor does it cover normal wear and tear or ordinary cosmetic damage, such as abrasion, scratches or fading. The warranty also does not cover incidental or consequential damage, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
What about other warranties?
Many of our suppliers, including Longchamp, RIMOWA, Il Bisonte, Bric’s, and more, have their own comprehensive warranties. We act as agents on behalf of all our suppliers, taking care of repairs from all around the world. However we are generally bound by their warranties and their parts availability and repair guidelines.
What do I do if an item is faulty?
Goods are considered faulty if they are received damaged or where a manufacturing fault occurs. Items that are damaged as a result of wear and tear, or via baggage handlers are not faulty. If you think your item is faulty please get in contact with us.
What about damage in transit?
If your luggage is damaged during transport, please contact your airline or respective carrier immediately.
What do I do if I want something repaired?
If you have an item purchased with us, or manufactured by one of our brands, that you would like repaired please contact with us. Alternatively, you can take this item into any of our locations. From there we take the item to be assessed by our repair technician, who will contact you with repair options and quote if necessary.
Is there a fee for repairs?
Repairs that are covered under warranty or those of our suppliers will be completed at our expense. If we determine that a repair is not covered by warranty, we will send you an estimate for the cost of repairing your product. You can then contact us to authorise the repair or ask us to return the product without repairing it.
How long will repairs take?
Turn around time on repairs depends on the volume of work we are handling and the availability of parts and the nature of the repair. In many cases, the part may have to come from the supplier, and may even be made to order. We are also dependent on the volume of work at some of our repair partners.
Who can I contact?
If you have any questions please contact us, either by contacting the store noted on the service record or by email to firstname.lastname@example.org
How do I care for my purchase?
Each brand will have different recommendations as to how to care for your purchase. If you would like specific instructions as to how to care for your particular item, please do not hesitate to get in contact with us.